Last updated: August 2026
RevitaliseU respects your privacy and is committed to handling your personal information responsibly, transparently and securely.
This Privacy Policy explains how RevitaliseU collects, uses, stores and discloses personal information when you visit www.revitaliseu.com.au or revitaliseu.shop, purchase products or services, download resources, complete forms or assessments, subscribe to communications, contact us, interact with our services or otherwise provide information to us.
This policy is intended to reflect our obligations under applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
1. What personal information we may collect
The personal information we collect depends on how you interact with RevitaliseU and may include:
your name
email address
phone number
billing and delivery address
order and purchase information
payment confirmation and transaction information
account information
information you provide when contacting us or requesting support
marketing preferences
website usage information, such as your IP address, browser, device information and interactions with our websites
other information you choose to provide to us
Where you engage with RevitaliseU for health, nutrition or lifestyle-related services, you may also choose to provide health or lifestyle information. Health information is sensitive information and is handled with additional care and in accordance with applicable privacy requirements.
We only seek to collect personal information that is reasonably necessary for our business activities and services.
2. How we collect personal information
We may collect personal information:
directly from you when you place an order or purchase a service
when you create an account
when you complete a contact form, questionnaire or assessment
when you download or request a guide or resource
when you book or participate in a program, consultation, review or coaching service
when you contact us by email, phone, social media or another communication channel
when you subscribe to marketing communications
when you interact with our websites
through cookies and similar technologies
from service providers that assist us in operating our websites, processing transactions or providing our services
from third parties where you have authorised or would reasonably expect that information to be provided to us
Where possible and practical, we collect personal information directly from you.
3. Why we collect and use personal information
We may use your personal information to:
process and manage orders and purchases
arrange payment, fulfilment and delivery where applicable
provide digital products, resources, programs and services
provide customer service and respond to enquiries
manage returns, refunds and other purchase-related matters
communicate with you about purchases or services
provide information, resources or support you have requested
provide health, nutrition or lifestyle-related services you have requested
review information you provide through assessments, questionnaires or consultations
manage appointments and bookings
operate, maintain and improve our websites and services
maintain customer accounts and business records
detect or prevent fraud, misuse or security risks
comply with legal and regulatory obligations
send marketing or promotional communications where permitted and where you have provided any consent required by law
We do not use health information for direct marketing unless you have specifically agreed to that use.
4. Orders and third-party fulfilment
RevitaliseU works with third-party service providers to operate the online store and fulfil customer orders.
Some products purchased through RevitaliseU may be processed, packed or shipped directly by a third-party supplier, distributor or fulfilment provider.
Where this occurs, we may provide the third party with the information reasonably required to process and deliver your order, which may include:
your name
delivery address
email address
phone number
products ordered
other information reasonably required to fulfil or support the order
We only disclose information that is reasonably necessary for the relevant service to be provided.
5. Third-party service providers
We may use trusted third parties to assist with activities such as:
ecommerce and website hosting
online forms and sales pages
payment processing
digital product and program delivery
order fulfilment
shipping and delivery
email and communications
analytics
website security
IT and cloud services
customer support
marketing services
This may include platforms and providers such as Shopify, Systeme.io, Stripe and PayPal, together with other providers used by RevitaliseU from time to time.
Third-party providers may collect or process personal information on our behalf or in connection with the services they provide. Their handling of personal information may also be governed by their own privacy policies.
We do not sell your personal information.
6. Payments
Payments made through RevitaliseU websites, sales pages or checkout pages may be processed using Shopify and/or third-party payment providers such as Stripe or PayPal.
RevitaliseU does not generally receive or store your complete credit or debit card details. Payment providers process payment information in accordance with their own security standards and privacy policies.
7. Cookies, analytics and website information
Like most websites and online stores, RevitaliseU websites may use cookies and similar technologies to:
operate the websites
remember preferences
maintain shopping-cart functionality where applicable
understand how visitors use our websites
improve website performance and customer experience
support analytics, security and fraud prevention
support advertising or marketing functionality where enabled
Certain website information may be automatically collected, including your IP address, device type, browser information and interactions with our websites.
You can generally manage or disable cookies through your browser settings, although doing so may affect some website features.
8. Marketing communications
If you choose to receive marketing communications from RevitaliseU, we may send you information about products, services, offers, resources, programs or other RevitaliseU updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.
Unsubscribing from marketing does not prevent us from sending necessary transactional communications relating to an order, enquiry, resource, booking or service you have requested.
Where information is considered sensitive information, including health information, we will not use it for direct marketing unless the required consent has been obtained.
9. Health and sensitive information
If you engage with RevitaliseU for health, nutrition or lifestyle support, you may choose to provide information about your health, lifestyle, nutrition, wellbeing or personal circumstances. We recognise that health information is sensitive. Where we collect health or other sensitive information, we will only collect, use or disclose it where permitted by law, including where you have provided consent or where another lawful basis applies.
We will not provide health information collected through a consultation, health assessment, review or similar service to product suppliers or fulfilment providers merely because you place an online order, unless doing so is necessary, permitted by law and you have been appropriately informed.
10. Disclosure of personal information
We may disclose personal information:
to suppliers and fulfilment providers where necessary to process or deliver an order
to payment processors
to technology providers that support our websites, online forms, sales pages, email communications or digital services
to shipping and delivery providers where applicable
to Shopify, Systeme.io and other technology providers that support our business
to professional advisers, service providers or contractors where reasonably necessary
where you have asked or authorised us to do so
where required or authorised by law
where reasonably necessary to protect the rights, safety or security of RevitaliseU, our customers or others
We do not disclose personal information for unrelated purposes without an appropriate legal basis.
11. Overseas disclosure and storage
Some of the third-party technology, payment, ecommerce, cloud, fulfilment or service providers we use may store or process information outside Australia.
This means personal information may, in some circumstances, be accessible from or disclosed to recipients located overseas.
Where Australian privacy law requires it, we take reasonable steps in relation to overseas disclosures and the protection of personal information.
Because the countries used by third-party technology and service providers may change over time, it may not always be practical to identify every country in which information is processed or stored.
If you would like further information about the way your personal information may be handled by a particular service provider, please contact us.
12. How we protect personal information
RevitaliseU takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Our information may be stored through secure electronic systems and third-party platforms used to operate the business.
No method of transmitting or storing information is completely secure, so we cannot guarantee absolute security. However, we aim to use reasonable safeguards appropriate to the nature of the information we hold.
13. How long we keep personal information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:
providing products or services
maintaining business and transaction records
responding to enquiries
providing programs, consultations or other requested services
meeting legal, taxation, accounting or regulatory obligations
resolving disputes
When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to delete, destroy or de-identify it.
14. Accessing or correcting your personal information
You may contact us if you would like to:
request access to personal information we hold about you
ask us to correct information that is inaccurate, incomplete or out of date
ask a question about how your information is handled
We may need to verify your identity before providing access or making changes.
There may be circumstances where access cannot be provided, as permitted by law. Where appropriate, we will explain the reason.
15. Privacy complaints
If you have a concern or complaint about the way RevitaliseU has handled your personal information, please contact us using the details below.
We will review your concern and aim to respond within a reasonable period.
If you are not satisfied with our response and the Privacy Act applies to the matter, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
16. Third-party websites and social media
Our websites may contain links to third-party websites or social media platforms, including our Facebook Group and other external services.
RevitaliseU is not responsible for the privacy practices of third-party websites or platforms. We encourage you to review the privacy policies of those services before providing personal information to them.
17. Children
RevitaliseU products and services are generally intended for customers who are able to lawfully enter into purchases or services.
We do not knowingly seek to collect personal or sensitive health information from children without appropriate involvement from a parent or guardian.
If you believe a child has provided personal information to us inappropriately, please contact us.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
our business practices
the services and technology we use
legal or regulatory requirements
The current version will be made available through RevitaliseU websites and relevant online pages, and the date at the top of this policy will be updated.
19. Contact us
If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:
RevitaliseU
Karen Draper
Email: karen@revitaliseu.com.au
Website: www.revitaliseu.com.au